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Customer Satisfaction Management
Customer Satisfaction Management Menu
Green Chemicals Quality Management
SK Chemicals Ulsan Plant aims to maintain quality management with the goal of zero Claims & Complaints.
Quality Management
To enhance quality management capabilities through the entire plant's quality certification and integrated management of toll processing, we operate the QA team. We aim to establish related procedures and systems.
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Establishment of systematic quality management through reestablishment of processes
- Maintenance of Ulsan Plant Quality Management System (ISO 9001, renewed in 21) -
Product tracking and management using the product barcode system and automatic shipment system
Customer Satisfaction
To reassure customers of the reliability and stability of our products and enhance the efficiency of customer management and complaint management, we operate a customer management system.
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Operation of Customer Relationship Management (CRM) System
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Annual customer satisfaction surveys conducted through external professional survey agencies